Working together.
Project scope and authorization
Every project is performed according to the scope, deliverables, schedule, access, and price agreed upon before work begins. Estimates are based on the information available when issued. Work outside the agreed scope may require additional time, charges, or separate authorization. Wavelign will not access, test, modify, or administer a client’s equipment, accounts, websites, networks, or services beyond the authority provided by the client.
Client materials and approval
The client confirms that they have the right to provide and authorize the use of all files, footage, recordings, accounts, equipment, credentials, and other submitted materials. The client is responsible for reviewing and approving deliverables and determining whether they are suitable for the intended use. Wavelign is not responsible for claims or consequences arising from unlawful client-supplied materials, inaccurate client instructions, or changes made after delivery.
Ownership and deliverables
Wavelign retains ownership of its preexisting tools, methods, templates, processes, reusable components, internal documentation, and original materials unless a written agreement states otherwise. After full payment, the client receives the rights specifically agreed upon for the completed deliverables. Raw files, editable sessions, source files, unused concepts, and working materials are not included unless listed in the project scope. Confidential client work will not be publicly displayed without permission.
Technical services
Clients are responsible for maintaining current backups before technical work begins and for controlling their accounts, passwords, licenses, subscriptions, and recovery information. Creative, technical, consulting, and security services involve professional judgment. Specific commercial, artistic, technical, platform, audience, financial, or security results cannot be guaranteed.
Reasonable limits
Wavelign will perform authorized services with reasonable professional care. To the fullest extent permitted by applicable law, Wavelign’s total liability for a claim will not exceed the amount paid for the specific service that gave rise to the claim. Wavelign is not responsible for indirect or consequential losses, third-party attacks, provider outages, defects in client-supplied materials, compromised client credentials, or events outside Wavelign’s reasonable control. These limits do not apply where liability cannot legally be excluded or limited.
Starting a project
Submitting an inquiry does not create a service agreement. A project begins only after Wavelign accepts the work and the parties agree upon its scope and payment terms. Written approvals, estimates, invoices, and electronic communications may form part of the project record.
Information handled with purpose.
Wavelign collects only information reasonably needed to respond to inquiries, prepare and perform authorized projects, communicate with clients, process payments, and maintain appropriate business records. This may include a name, email address, communications, project category, submitted files, technical information, and engagement records.
Client files stored locally by Wavelign are maintained on BitLocker-encrypted drives. Wavelign also uses reasonable administrative and technical safeguards appropriate to the information and services involved. No device, network, website, provider, storage system, or transmission method can be guaranteed completely secure.
Wavelign does not sell personal information. Information may be processed by service providers needed to operate the business, including website hosting, email, file transfer, communication, and payment-processing providers.
Card payments are processed through Stripe. Payment information is submitted directly to Stripe and is not stored in Wavelign’s WordPress inquiry form. Payments are subject to the terms presented during Stripe checkout together with any applicable Wavelign project scope, estimate, or invoice.
Clients should not submit passwords, complete payment-card details, private encryption keys, or other highly sensitive credentials through the general inquiry form. A suitable access method will be arranged separately when a project requires it.
Clients may contact Wavelign to ask about, correct, or request deletion of personal information maintained by Wavelign. Some records may be retained when reasonably needed to complete services, maintain transaction or tax records, protect security, resolve disputes, enforce agreements, or meet legal obligations.
Fair treatment of completed and reserved work.
Payments for services already performed are nonrefundable. Deposits, retainers, appointments, and reserved production time become nonrefundable once work begins or time and resources have been committed. If Wavelign cannot provide an agreed service, the client will receive an appropriate refund or credit for the portion that was not performed. Approved work outside the original scope may be billed separately. Nothing in this policy limits a right or remedy that cannot lawfully be waived.
Questions about a project or these policies can be submitted through the Start a Project form before work begins.